Refund Policy

This page explains how refunds for a Crypto Screener subscription work. It restates the refund rules of the User Agreement; if this page differs from the User Agreement, the User Agreement prevails.

Withdrawal within 14 days

You may withdraw from a purchase within 14 days from the date of payment and receive the cost of the days you have not used.

The refund amount is: amount paid ÷ number of days in the paid period × number of unused days.

Example: you paid $30 for a 30-day period and withdraw on the 11th day. 10 days have been used and 20 remain: $30 ÷ 30 × 20 = $20.

After an automatic renewal

If your subscription was renewed automatically, the same 14 days apply from the date of the renewal charge, on the same terms.

After 14 days

After 14 days, a refund is made only if the Service was materially unavailable through our fault.

How to request a refund

Send the request from the account the subscription is registered to:

• by e-mail to [email protected], from the e-mail address of your account; or
• to Telegram support, naming your account.

Processing and payout

• We process the refund within 14 calendar days of your request. The bank may need additional time to credit the money to you; this depends on the bank.
• The refund is paid out using the same method you paid with.
• If the method requires recipient details, you provide them in your request from your account.
• We do not pass any fee for the refund on to you.

Disputing a payment with your bank

If you dispute a payment with your bank without contacting us first, access to paid features for that period is suspended until the dispute is resolved.

When access ends

Access to paid features ends when we register your refund request, not when the bank credits the money: the unused days you are refunded for are counted from that date. If the refund is declined, access remains.